Omni-channel retail: Have you made the paradigm shift?

2021-06-13T06:40:03+00:00September 15th, 2013|Customer Experience, E-Commerce & Omni Channel Retail, Innovation Strategies & Business Cases, Uncategorized|

From Multi-Channel to Cross-Channel to Omni-Channel

While multi-channel retail has been around for decades with companies that had call centers, store fronts and catalogs, it was not until the rise of e-commerce that the actual concept started to take on a life of its own and a paradigm shift started to occur. Conceptually multi-channel retailing made sense—giving the customer […]

What we can learn from watching Duck Dynasty.

2021-06-13T06:40:04+00:00September 12th, 2013|Entrepreneurship, Innovation Strategies & Business Cases|

I’ve had the opportunity to work with many executives driving innovation and entrepreneurs paving new paths in my career at companies of every shape and size. With this said, I’ve seen a lot of blood, sweat and tears that brought either great success or lost opportunities. What repeatedly strikes me about every entrepreneur and innovative leader I have worked with […]

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